I picked up a car at the Bob Hope Burbank Airport. I expressly told the lady at the counter that I did not want any additional insurance, two or three times. When it came time to sign the agreement, I signed it naively believing that no additional charges had been added. However, when I got the credit card bill, I saw that I had been charged for Loss Damage Waiver insurance, which I had declined. When I contacted Budget, I was told that since I had signed the agreement, I owed the money. Tough luck! One of two things is true: either the lady surreptitiously added the insurance charges even after I had declined the insurance, or she made a mistake.in either case, Budget doesn't want do anything about it. I recommend using another rental company, especially since I see that there are other complaints exactly like mine on this site.