I reserved a Van for 8 days at a stated millage charge of 0.95. Due to an unforeseen problem I ask if I could get the Van a day early. They said "ok" and when I picked it up they said it would now be $1.13 per mile. I called customer service and I understood them to say they would honor that rate, and to call when I returned. 9 days later it was still set at $1.13 and they played dumb with me. During the discussion, I was transferred to another person and the phone rang for many minutes and no one answered. I will never do business with them again.