About 1 week ago I bought a Cannon Image Class copier/fax. I've been having a problem with it printing on both sides. So frustrating because I would change it to one side but it would not stay at that setting. I called Cannon Customer Service preparing myself to be on hold forever and probably not solve the problem. This has been my experience with other customer service companies. I got Angela who has a supervisor named Adam. The reason I know her supervisor's name is that I asked her. She was excellent. Very knowledgeable and very patient. I was so very impressed.