I just spent 45 minutes on the phone with Jim in ABQ station # 209-14-F. He was very knowledgeable about the CANON MG7520 printer that I was trying to setup. Because I have a dual band router, the printer did not want to recognize the active password. Jim was able to walk me through steps that got the printer to accept one of the bands, and work with my devices. He did not lose his cool, so to speak, when my lack of computer savvy and understanding began to impede our progress. At the end of our session, everything began to work as designed, and I am a satisfied customer. I will certainly share this USA based experience with others in my workplace.