I'm 80 and partially blind. Had trouble hooking up my new Canon printer to my iMac os x 10.9.5. Sonya and mostly Pete were extraordinarily patient and helpful and go me going. I have never had such great tech help. I also compliment Canon for having its buttons and label easily visible for low vision folks and for not making a shiny black printer — which is the worst appliance color possible for those of us with vision issues. Thank you Canon all around!