Jim (Sta ID 209-14-F) from ABQ was able to get my PIXMA MP495 up and connected to my wife's computer within minutes. This was after a friend "cleaned" out her computer including the printer. He worked for several hours trying many different things to get the computer to talk to the printer to no avail. Jim stepped me through the process and within minutes the computer was connected wirelessly. Everything is back to normal, many thanks to Jim and his professionalism and expertise.