Cenlar bought our loan from Sun West Mortgage. I have had nothing, but problems since moving to Cenlar. Just like all the other complaints, you can't talk to anyone! They have not paid my escrow for the year, as of today as a matter of fact! If you are having issues getting escrow paid, contact your insurance agent. They should be able to help you get it resolved. I had to do that today and have been told a check is being processed. I will continue to monitor the account. These people have the worst customer service reps I have ever spoke to! Wish I could take my loan to another company!!