I agree with other posts regarding being told you will receive one rate and then being charged another, charges for a modem that I purchased myself and then being charged for renting a modem, etc. For example, I signed up for auto pay and never received the $5/credit per month as promised. I was told I would receive a certain rate, and then was charged something else. You have to closely examine your bill each month and then set aside a minimum of one hour to call customer service, explain the situation, document this and get a confirmation number, and then follow up the next month because the majority of the time, the changes are not applied and you have to start all over again. So frustrating and time consuming to stay on top of this! I agree that they really don't care either. Very unethical company!