It has taken 4 attempts to try and install and we still don't have Internet and my child's home. They schedule another attempt in the morning and don't show up. They say they will send an email, no email. They promise another appointment first thing in the morning. You guessed it, no one showed. This is after 2 days of working all day to try and install. Do not waste your time on incompetence like CenturyLink, Embarq. This is ridiculous!!!