This company is a nightmare to deal with. If I could rate less than one star, I would. Every issue I have had has never been resolved. I have had the same experience as so many others, being transferred around, given different answers to each question, and eventually getting disconnected. I cannot believe they are still in business. Even the basic login page is a joke. Impossible to log in unless you create an email account with CenturyLink. I really don't understand. I am in my 50's and have dealt with a million companies in my lifetime and no one has ever been so bad as CenturyLink. Avoid this company at all costs. Go elsewhere for internet or phone, or I can promise you will regret it. They are truly the worst!!!