We had accounts at three addresses, now down to one (and we are working on that). Our experience is typified by a 3-hour wait to try fix an internet connection ("No, we can't call you back") after which the internal wait at CenturyLink was still the 27 minutes I was quoted three hours before. I asked the service rep if it wouldn't be quicker to get Comcast, and she said YES! We have lost money owed us on cutting service at 2 houses because the wait was just too long. This apparently, is not uncommon.