We had Century Link Prism TV and internet installed a month ago. The technician cut the old cable line from our house and left it in our back yard. It was still attached to the other lines and we had to call Excel for them to remove it. Century Link refused to come out and fix it. The TV has not worked. I've made two (2) appointments for a technician to come out. No one showed up for either appointment and no one called. I contacted them again and was told they had no record. This company is not Century Link. It is Qwest all over again. Disgusting company. Horrible service and deplorable customer service.