We purchased the 10 mbps internet service in October 2014. From day one we had nothing but problems. At times the speed was. 25 mbps, and usually averaged less than 2 mbps. Countless hours were spent on the phone without resolution. They admit they have oversold the bandwidth for my area, yet refuse to correct it. They bill us 100% for the service while providing less than 20% of the rated speed. This company is downright criminal. Stay far, far away.