Purchased a pair of prescription glasses for about $600 at store 004 in Staten Island Mall. A few months later one of the lenses fell out due to a loose screw and got lost. You would expect that from a $30 frame purchased at a drug store, not a $300 one purchased from a "professional" optician. Upon a visit to the store where it was purchased I was told by the manager that it is "to be expected" and that "it happens" and I will need to pay $175 out of pocket to get the lens replaced. My appeals to corporate have remained unanswered due to, I assume after reading other reviews, an overwhelming number of complaints and obvious disinterest in their resolution. Save your money and shop elsewhere.