Comcast billed me for an extra box. I called and got that taken off my bill. They also disconnected the box that I am paying for. I called and four hours and four disconnects later and I am still without service. Not only that, but no one understood what I was saying. I kept saying you disconnected my service by accident and they kept saying we can fix your bill. Huh? For all you Comcast people, go to Comcast.com and send an email to the VP of Customer Service Tom K. Someone from his office gets back to you right away and solves your problem. It's a shame you have to contact Corporate to get issues resolved but at least Corporate is responsible.