Moved from Atlanta, GA (Comcast service for 5 years) to Hattiesburg, MS with Comcast service and the movies I purchased on the DVR were not transferred to my Comcast service at the new location. Comcast refused to offer a credit for the movies on my new account and there was no "cloud technology" in place that would allow the movies to be transferred, so although I purchased something with Comcast and still remain a customer, I no longer have access to the movies I purchased. I want a Comcast credit for the movies I purchased over the course of the 5 years that I was a customer… An associate informed me that from 4/2014 to 4/2015 there were 5 movies (approx. $100) so over the course of 5 years, you do the math.

I've contacted Comcast on 4 occasions over the last 9 mos. (billing & technical support) and there has been no resolution. Fortunately, now there is cloud technology so this will not happen in the future but I'm sure if this has happened to me it has happened to others and maybe they gave up the fight. I shouldn't be penalized for their lack of technology. Bad & unethical business practice!

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