My cable phone and Internet has been out for 4 days. They said the earliest appointment they had was Wednesday when it's been out since Sunday. Customer service in Asia and other parts of the world except united states! He didn't show up on Wednesday and then called that there was nobody at home! Frustrated called then they lied he is on his way back we escalated the call! Hmm no one showed up that day! Being with Comcast for 12 years it's time to take my money elsewhere.