Just tried to let them keep my family's business. Got transferred 6 to 8 times, none of which were warm hand offs (had to explain the very basic info with everyone). My dad passed away and wanted to keep home security and get rid of Internet and cable. Like I said wanted them to keep the business but after all the transfers and getting hung up on and then they tell me that I have to bring a death certificate to an office despite the fact I live out of state.

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