DeLonghi customer service is not only terrible it is nonexistent. Our "Magnifica" machine is no longer functioning. We have called and emailed DeLonghi for over a week and all they do is leave you in a hold cue playing positively the WORST music on hold ever and every 15 seconds a recording tell us how "important we are… And to continue holding". We are presently on hold and have been for an hour. I am going to guess they will not answer today either.
I am going to take this crappy machine back to Sam's Club where I bought it. Thankfully I bought the Sam's warranty because even though the machine is still under the factory warranty, clearly, I will not be able to use it.

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