Signed a contract for SEO and PPC services on Aug 20,2014 for one year with cancellation terms one month in advance. Sent cancellation notice via fax and via Dex web site on July 20th, 2015 to meet one month cancellation window. Told Thomas, a new account exec who reached out in early Sep that I had cancelled already and sent him the letter also. He told me my campaign would go offline – I told him I had cancelled and expected NO further charges. They are either too stupid to understand cancellations or are totally willing to fraudulently charge you hoping you do not notice. Doing business with Dex Media, SuperClicks, SuperMedia, or whoever they are is a waste and an invitation to be cheated. Horrible vendor.
