I will try to keep this as brief as possible but my experience with DHL has been a proper saga. It has happened many times, including today, that I will check my online tracking for a package and see that it is out for delivery. If it is ever actually attempted to be delivered, is more or less like flipping a coin. Just today, I have a package that has been put on the truck for the past three days only to find out that this afternoon, it was sent to a local pickup point. I don't own a car so picking up this package is going to be tricky considering it won't fit on my bike. I will also have to wait for a pickup slip to be mailed to me before I can even go and receive it. This exact same scenario has happened to me at least 10 times over the past year.

In another case, I wanted to try and make it easy by just having it sent straight to the pickup office so that I wouldn't have to deal with this anymore. That was a huge mistake.in the guidelines, it was stated that I could use the pickup office as my delivery address and, with either the member Goldcard OR my government ID, I could pick up my packages. I went to the office and they said I could only pick them up with both, so they refused me my own packages. Obviously, I called DHL's main office about this, they confirmed that I only needed the card or my ID as stated in their guidelines. However, they never contacted this pickup office's manager to let him know this as he was still working from old guidelines that stated you did need both the Goldcard and ID.

To make this short, the office sent my items back the same day (without ever trying to contact any main DHL office themselves as I requested they do while I was there) and I was saddled with paying shipping twice. DHL itself said it would contact me within a week and it's been months with no phone call. I will keep calling though, I want to be reimbursed.

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