OK, I called for joining a small business account and I talked to "SUSAN" she was just so rude. If I already know about it, why would I call them for help? SUSAN was almost yelling over the phone, after few minutes later she started wrapped up everything and phone hung up on me. I wasted my precious time to that horrible attitude lady. DHL, you need better, more-professional customer representative. I will look for another company. IF she ever pick up your call, just hang up and call for other customer representative to take care of.