Today James Tuckfield came to my house to solve a problem with the Direct TV channels and he was the best technician that I have ever received in my house. Very friendly and professional with complete knowledge of what he was doing. The lady on the phone told us that we needed a different dish but when we explained to James the issue he realized that all it needed was the three little sensors that point towards the dish so he saved the company some money. He noticed that our system was not connected to the internet so immediately corrected the problem even though that was not what he was there for. I was the Engineering supervisor for The Caribe Royale hotel and convention center for 12 years and I had 14 technicians working for me so I recognized a good employee when I saw him. Thank you very much.