So, my husband and I got behind on our bill then it was shut off because other bills were more important at that time. A while later we paid the owed money plus an extra $80 for reconnection. This was on a Thursday. The following Thursday, still nobody had stopped by to turn the gas back on even though I was told everyday someone would be here between 8am and 8pm except Sunday. Everyday that I called I was told the same line. "Someone will be there today." Nobody at this company cares! It's the only company to get gas services from so they do whatever they want.