I bought the shoes through the online DSW store as a Birthday gift and shipped them to my friend in Hawaii at the end of October. When I was placing my order, I was told that the shipping to Hawaii will take 4-7 business days. Lo and behold: After DSW has processed my payment and sent me the FedEx tracking number, I was suddenly informed that the shoes would be delivered by the end of November—a month later! This means that my friend will not be getting the shoes in time for his Birthday. I called DSW and all they told me was "well, if you don't like it, just return the shoes". They didn't even bother to apologize! I am very pissed off and will never do business with them again.