My reference number i contacted you last week with a problem with my wonderful dyson animal, i was advised that a new charger was required, it arrived this morning. Upon fitting the sam problem was evident, i rang again this morning and spoke to a very helpfull sam who advised i put the new one back in after discharging the battery. That was half an hour ago and its still charging. I would like to thank all of the people who helped me in getting back to work. I wish i got the same quality of work from a machine and the great help i have recieved from dyson, cannot praise the company enough, thank you.