We paid Eugene or Gene Pennell of http://genepennell.com money for a web design and it was supposed to be delivered in 10 days. When it was not we contacted him 5x before he responded 3 weeks later. We asked what the delay was and he said the project was more complicated than he expected and needed another $500.00. When we refused and asked for our money back per his 100% money back guarantee, he said that he did the work already and would not return it and without another $500.00 investment we would not have a finished product.


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