I purchased a Eureka Vacuum Online thinking it would be ok because they stated I could return the vacuum within 45 days of receipt if I wasn't completely satisfied with my purchase. I contacted Customer Service to get a return authorization number only 2 days after receiving the vacuum and was told by a representative that my request would have to be sent to another department for authorization and would be contacted by the end of the day with the authorization number.
After waiting a week and hearing nothing back from the company, I again contacted customer service and was immediately given the authorization number and return address. I was then told the vacuum would have to be mailed at my expense which would be MORE than the amount I paid for the vacuum so I guess I'm stuck with it. Eureka your return policies sucks even more than your products! I will never, ever order or purchase anything from your company again. Buyers beware!