I enjoyed a recent holiday in Rome but the car booked to take us back to Rome airport did not arrive at our hotel and we had to take a taxi. On return I made 3 phone calls and sent 3 e-mails to Expedia. No satisfaction from any of these although they continued to say that they would solve the problem within 48 hours (it has now been over a month). It is only for a small amount (30 euros) but it is the principal of not being able to contact someone to deal with the problem and lack of follow up. I will not be booking with or recommending Expedia. Very disappointing customer service.