Made reservation in Puerto Rico at hotel 3 months in advance of trip. Upon arrival went to taxi stand who informed us that the hotel was no longer in business and suggested we talk to the airport liaison for local help. They were very helpful and confirmed that hotel was closed. Since our cellphones did not work they connected us to Expedia. They had no idea that hotel was closed. The airport concierge gave suggestions to the Expedia representative but she keep suggesting hotels that were inappropriate nor even close to our original hotel reservation. After an hour online with Expedia with absolutely no help we hung up and went with the local airport help. After returning to home I tried contacting Expedia and got absolutely no response. Will never use them again and suggest others do the same. Worst travel experience of entire life.

Leave a Reply

Your email address will not be published. Required fields are marked *