Unbelievable with my experience with Expedia.com when I purchased two tickets and booked hotel with them for a long weekend. It turned out the tickets are non refundable. I got very sick a week before the travel. I called to cancel the tickets and I was told "no way", they were non refundable. I travel a lot internationally. There is no way the air tickets were not refundable. I remember one time I missed the flight in HongKong. The flight attendants were very friendly and re-issued another air ticket for the next day flight without any charge or hassle, even though it was totally my fault/late for the flight. The fares I purchased through Expedia cost me $1500. I am NOT going to lose it just like that! The customer service agent was NOT helpful at all at Expedia! I would never use them anymore!

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