I want to like Express Scripts because they are fast and easy to deal with when they actually pick up the phone. Whenever I call I have to wait 20mins on the phone listening to horrible music just to get a Rx to go through and there have been several times that they didn't get my name correct and they filled the medication under another customer which I don't understand how that is possible when I give the ID card number. The most of the representatives have a very bad attitude.

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