I had a car loan from fifth third bank and ended up trading the vehicle in for another one. Because I bought a warranty on the vehicle, I should be getting a warranty benefits check (refund) but still have not received it. I have spoken to several supervisors including a woman named Angela (who refuses to call me back) and have made no progress. The bank has received all of the money I owed on the vehicle including interest. And now that they owe me, they refuse to do so. I may have to get a lawyer involved. So I strongly recommend that no one does business with this banking establishment.