First American was offered to us when we first bought our home and we continued it. The online doesn't work for the submission of claims but the claims representative was good. The technicians were all courteous and able to answer all our questions. We've had a lot of work done. We had this for probably 10 years and there's good ones, and there's bad ones. First American has definitely met our needs and their overall quality of work have all been good except for the refrigerator work.