I am forced to write my complain on this Platform, as there is no response from the warranty team of Lathangi ford Bangalore!!!
I purchased a Ford Figo car – (Specification-FORD FIGO, Diesel, titanium) on 07 October 2011 from Lathangi Ford Bangalore from Bannerghatta road.
One year back there was a problem with the fuel injectors and Lathangi informed me saying only one injector has some fault and it will be replaced under warranty and they took close to one month to replace it. Then I contacted one of the employees of ford Chennai to help me out in this regards as the approach of Lathangi ford employees was very casual.
Then when the employee who works for the warranty department named Venu of Lathangi ford Bangalore was asked to do the needful and was questioned why there was a delay in the replacement. He called me saying why did you have to inform the employee of ford and he said I shall replace it on priority.
Once I received my car after the replacement I was not happy as the sound was too horrible and asked them to re check on the other 3 fuel injector, the employee of Lathangi Ford confirmed saying that it was fine and there is no problem at all and the horrible sound is normal in ford Diesel cars.
After that I got it checked and found that the fuel injectors had problem and that was reason for the sound and drastic drop in the millage of my car!!!
On the 1st week of November 2015 I have taken my car to Lathangi Ford Bangalore and they confirm that the other 3 fuel injectors have an issue and will be sent for calibration to Mumbai and until then they would provide me with a stand by fuel injector which took them close to one week after they confirmed me to leave the car on a 5/11/2015 and delivered my car on 11/11/2015 in a much more horrible condition.
I have been calling Venu (warranty Department) and Febin (service Advisor) there is absolutely no response from either of them!!!
Lathangi Ford has always delivered a horrible service to its customers!!!
I request you to Please address this issue ASAP as the warranty that I have is till December 2015.
Looking forward for your support to close the issue.