I took my laptop in to have the screen repaired. They replaced my hard drive with no authorization. They would under no circumstances return the drive. They offered to do an image but when I got it back, it was a recovery disk not an image and was completely useless to me. Did I mention they had it for 10 weeks? Who in this day and age can be without a computer for that long? I will NEVER do business with Worst Buy again.

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