I worked as a Best Buy employee for two years and was a staunch supporter of Geek Squad Protection Plans. I purchased over two thousand dollars worth of plans on on items I purchased. While store support has been somewhat alright, phone support is terrible. I have called on multiple occasions, and the "agents" that I have spoken with are the least helpful customer service agents that I have ever spoken to. One of my plans expired yesterday, only I became incredibly ill and didn't have the opportunity to renew it. When I called and explained what happened, I received no sympathy and was told there was nothing they could do. I asked to speak to a supervisor, and was put on hold for ten minutes. The same associate who had been helping me, got on the phone and pretended to be the supervisor. I absolutely hate Geek Squad Protection, and would not recommend it to anyone. It is a waste of money.