I've had Geek Squad protection in my phone since 2012. During the first 2 year period I had to replace my phone and Geek Squad did it free of charge. Then I renewed my contract in early 2014 and almost after 2 years of being paying a monthly fee, I need to replace my iPhone and I found out that they changed the conditions in late 2013 and now there is a service fee of $150.00, what?!? So, after I've paid almost $200 for protection I still need to pay on top of that more money? This is incredible, unbelievable and very disappointing Geek Squad!!! I stayed with you guys precisely because I didn't have to pay anything to replace my phone in case of damage. DO NOT GET THIS joke of protection and stay away from Geek Squad!