I am so glad this happened now that I have read through all of the reviews. I watched the infomercial and called for a quote. Took two months to schedule an appointment in Phoenix, AZ. First dealer came out and we did a complete survey and agreed on a 48KW generator. Would have been about $25K but I never heard from the guy again. Tried to call, email, but nothing. Called Generac directly and they gave me another dealer. Same thing, could not get a quote this time. I am done. It is amazing to me that Generac spends $ on their advertising and then cannot even deliver on a sale let alone and installation on service.