I set up a domain name, it auto renewed for 5 years. My bank account was charged for a 5 year renewal. I called, asked to be refunded for 4 of the 5 years as I only wanted to renewal for 1 year at a time and told the representative this a year ago when this happened. Was told, "sorry, no refund unless we cancel your URL and it takes 3 months for it to become available again." They stole my money!