I am very pleased with the billing and contact information and their website is very friendly to move around in. I have had one claim with them recently and the lack of communication and the response that I got from them was not good. I initiated all phone conversations with the claim adjuster and emails with her supervisor. I would not use the collision repair company that I was informed that I should use as there was no correspondence with them whatsoever. I had to go through the insurance company to find out what the status of my car was. I had to have a rental for a month as it took that long for it to be repaired. Just seemed to be a hassle/fight with everything or it might still not be fixed today.