I purchased a Groupon and paid $60. The original voucher clearly states, "the amount paid will never expire and may be applied toward any goods or services offered by the merchant if the promotion is no longer available."
I allowed the promotional offer to expire in June, 2013.
Now, I went to redeem my paid $60 value toward any goods or services offered as indicated in the deal I purchased and I was denied the right to do so… Groupon has replaced my original voucher with what they call a "credit voucher." The credit voucher now states, "the amount paid ($60.00) will never expire and may be applied toward the original goods or services specified on this voucher."
Groupon has effectively changed the product/offer that was sold to me. Groupon sold me a voucher that stated I could always use the paid voucher for ANY GOODS OR SERVICES, and now they are claiming all sorts of exclusions. This is clearly false advertising and a bait-and-switch tactic. They are refusing to offer me a refund.
Groupon policy on-line states, "if the business closes permanently or refuses to accept your unredeemed Groupon, we'll always honor refund requests. I asked for a refund and was denied one.
Groupon has defrauded me of $60. I filed a Department of Consumer Protection complaint. They were unable to mediate as Groupon refused to cooperate with the complaint.

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