Horrible Horrible Horrible Customer Service! The supervisors Monica and Jose' did absolutely nothing to resolve my issue! The one customer service rep I spoke too had a snarky attitude. Hamilton Beach is a horrible a company and I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THIS BRAND. To even have the nerve to ask your consumers to go above and beyond and to replace one of YOUR malfunctioning products is completely ridiculous! I have never had this experience with any other company ever. Shame on you and your employees!