First I will start with the good. The website was easy to use, pickup was fairly quick and painless, and prices were comparable. That's where it ends. We rented the car for a long trip (over 6 hours away). The car shook so bad that we all sounded like we were talking through a fan. By the time we got where we were headed dashboard lights were on for various reasons. The car was just horrible to drive and it was stressful wondering about safety. Windshield wipers were in a sad state as well. On another note, the trunk wouldn't stay up. And I have a wonderful knot on my head and we all almost squashed fingers. I hope I never need to rent from Hertz again. As a mom, I had hoped for something safe and reliable. And the company's lack of care for their vehicles caused way too much stress and worry on our trip.