I recently hired a vehicle with Hertz, I returned the car FULL. I asked the Hertz team member was there any bills. She was standing in front of myself and my partner saw the car was full. Told me no fees. Handed me a print off. I foolishly neglected to read this and now discovered I had been charged for fuel when the vehicle was full. I was never told I needed to obtain a fuel receipt which to me means nothing anyone can get a fuel receipt. I have e-mailed [email protected] awaiting a reply. I also contacted Hertz Brisbane Airport and I was hung up on. This is very unprofessional and poor human behavior. I travel a lot and Hertz has always been my go to hire company however after this episode lied to and poorly treated Hertz is off my travel needs list.

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