I stayed at the Holiday Inn on 1240 S Walnut St, Anaheim, CA 92802, from 26th to 29th October 2015 and, on my departure, I paid in cash. But two weeks later, on Nov. 6th, the hotel charged me again the total bill (645 USD). I contacted the hotel three times by phone and was told that they hadn't done anything with my debit card, but anyway that the problem will be fixed in a 5 to 8 days' time period. But until now nothing has been solved; and the last thing they said was that I had to contact my bank for help. Tomorrow morning I'll contact again the hotel, hoping to talk to the account manager and see if he, at last, makes a difference in the hotel's attitude of service. This is my first report of complaint and I will follow up tomorrow evening, but until now I am very dissatisfied.

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