Everyone needs to understand that while HA is free to the homeowner, it is not free to the service professional. HA charges anywhere from $14 to $50 for every lead sent to the contractor. Not only that, they charge a yearly fee of around $300 just to be on their site. Every time a consumer requests a professional, HA will send that request to 2-5 contractors and charge every one of them a fee. It does not matter if the professional gets the job or not. They are charged. My experience has been 1 in 10 leads actually turn into jobs. I get more no call backs than returns. I can truthfully say that my business has increase because of HomeAdvisor, but my profit margins is nominal. So, please, call the service person back when using HA. It is free for you, not for me.