Our dad died May 1st and as of today Nov 16 we still have no resolution to lease assumption on his car. I filled out paperwork, Accura was given permission necessary to talk with me, and yet you can never get anyone on the phone to answer a question. All paperwork sent to the "personal representative" even though I have been approved to take over the lease. Most disorganized organization I have ever dealt with. You can never speak to anyone who knows anything. You do get a phone number sometimes that works, often I have been given a fax number. Or you get the tail end of a voice mail and never get a call back.