Booked a room for two nights thru Hotels.com CA. L never received a promised email confirmation, the phone number stated on their website was not available nor was the direct link webpage shown functional. Unable to get airline ticket for Friday night arrival. Finally found another number — offshore — to cancel first night. Was informed that the cancellation fee would be $149.00, the price of the room! I asked to see where online that they showed this policy. Was told that no changes were allowed after bookings, again, no references to this on their web pages. Normally in multiple night stays, if one misses the first night, the reservation is cancelled. Nor would they inform the hotel of this. That would be my responsibility. The ironic thing about this is that the hotel itself boasted free cancellations. Lesson for the few extra dollars book through the hotel chain directly and avoid these ripoff artists.