Been booking with Hotwire over 7 years. But never again. First, they did bait/switch on # of beds/adult. Bed bugs in this room. Called Hotwire for help. Talked with representative and Philippine reading a script, mechanical & no assistance with cancellation/finding another hotel. Do your homework & look for a company with Customer Service in the U.S. & good Customer Care rating (The Hotwire of today doesn't meet either of these criterias).

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